Interview with Rolling Stone Magazine

“…Megan Gross, who specializes in selling VIP experiences at another concierge company, which was called IfOnly before it was acquired by MasterCard, worries about the effect certain Confirmed360 practices will have on the business as a whole. IfOnly worked directly with talent, as well as philanthropic organizations. When Confirmed360 started snatching up their inventory and reselling it — against IfOnly’s terms and conditions — it “created havoc,” Gross says. Not only did IfOnly have to eat thousands of dollars in refunds when it couldn’t fulfill promises made by Confirmed360, Gross believes that IfOnly’s good standing in the marketplace was damaged. “It was a terrible experience for both the customer and the talent,” Gross says, pointing to one “massive, brand-name artist” who she claims became “furious” about Confirmed360 having marked up package prices without the charity’s permission. She adds, “It jeopardized our relationship in working with that artist.”